Frequently Asked Questions (FAQ)

Bypass Service, Self Checkout, HTB, and refund policy.

What is the Bypass Service?

The Bypass Service offers a special link that grants customers immediate access to ticketing sites, bypassing virtual waiting rooms and queues.

What is Self Checkout?

What is Help To Buy (HTB) service?

Is the price fixed?

How does the Bypass Link work?

Are Bypass Links guaranteed to secure tickets?

Can a Bypass Link be used multiple times?

Is the cost of the Bypass Service refundable if I don't get tickets?

How are Bypass Links delivered?

How is Self Checkout delivered?

Eligibility for Refunds

Full Refund
If the event does not have a queue.
90% Refund
If the bypass link is not provided within 15 minutes after sales start.
50% Refund
If the HTB service fails to secure a ticket for the user.

Refunds will not be issued in the following scenarios:

The bypass link is provided within 15 minutes after sales start and is accessible from our end.
The user fails to download the required extension after receiving instructions.
Issues beyond our control, including but not limited to: payment processing problems; login difficulties; ticketing site crashes; ticket unavailability due to limited stock.

Refunds are issued via the original payment method.
Approved refunds are processed within one day.
TicketFlow’s decision is final, and no further correspondence will be entertained.